If you have an account with us: Upon
request, we'll send you a rebuilt unit without waiting for your core. The core charge will
be included in your bill, then credited to your account when we receive your acceptable
core (see core requirements below).
New customers and customers without an account:
Payment for the unit and the core charge must be made in advance. You can avoid the
core charge by sending us your core first. We'll tear it down -- most often within one
working day -- and ship your exchange unit as soon as we have received payment and have
determined that your core is acceptable.
Custom rebuild: If you prefer a custom rebuild,
we'll tear down your unit, then we'll explain your rebuild options. There is
no charge to tear down and estimate your rebuild.
Core requirements: An acceptable core is
defined as complete -- that is, all parts are with the unit -- and repairable. Customer
will be charged replacement cost for any missing parts or for any parts damaged in
shipping or handling. Customer will be charged replacement cost for any of the following
items that are not repairable:
